Frequently Asked Questions
Here are the questions we are asked most often
Q: When will my computer be ready?
A: While we would love to give you an exact day and time of when
your computer will be done, we are not able to. We work on
every machine in the order it was received. We have several
different techs working each day on up to 10 different machine each
day. This makes it impossible to promise a specific return
time. We can promise you, that we work on each machine as
quickly as possible to get it back to as soon as we can. We do
also offer onsite appointments if you are unable to wait your turn
in line.
Q: Can I call/come in/email/ to see if
my computer is done?
A: PLEASE, NO! If everyone calls us just once a day, we are
spending time answering and researching the status of your computer.
Often, the person answering the phone is NOT the tech working on
your machine. That means that person has to spend the time to
find the status of your computer, instead of working the machine is
he assigned to. We ask that you PLEASE do not call us, but
wait for us to call you to inform you of when you computer is
completed. Thank you in advance for your cooperation.